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NUEPA has
launched the Integrated Grievance Registration and
Monitoring System (iGRAMS).
Apart from creating a central repository of grievance data,
iGRAMS is a grievance redress monitoring tool for NUEPA.
iGRAMS
provides a gateway to register grievances/complaints with
the senior management in NUEPA. Anyone including NUEPA staff
having grievances should register their complaints in the
Integrated Grievance Registration and Monitoring System (iGRAMS) of
NUEPA only.
Complaints
will be forwarded to Administration first and only if need
be, be escalated them to higher authorities of NUEPA. iGRAMS
is a comprehensive solution which not only has the ability
to provide a centralised and online access to the
public/staff but complete access and control to NUEPA for
monitoring grievances and providing solutions to them.
iGRAMS
has the ability to classify different complaint types based
on pre-defined rules. The system has the ability to assign,
store and track unique complaint IDs.
Various
users/managers as required, within the iGRAMS can monitor and
respond to the grievances. The system has the registration
data and response date too which will show the time taken to
readdress the grievance.
A complaint
registered through iGRAMS will flow to the NUEPA repository.
Updating of status will be mirrored in the NUEPA system.
iGRAMS enables generation of reports on all criteria like
ageing, status, nature of complaint and any other parameter
that is defined.
Thus iGRAMS
provides a standard platform to public/staff to resolve
grievances and provides NUEPA with a tool to monitor the
effectiveness of the grievance redress system.
What is Integrated Grievance Registration and Monitoring
System?
The
Integrated Grievance Registration and Monitoring System (iGRAMS) is an online
grievances/complaints registration system created by NUEPA.
Anyone can register their grievances/complaints relating to
NUEPA and can track the progress of grievance/complaint
resolution. NUEPA monitors the grievances/complaints and
their progress in real-time through iGRAMS.
How do you use
iGRAMS?
You can make best use of this system by giving accurate
information about your grievance/complaint like the
grievance/complaint pertaining to department/individual and
your accurate contact details.
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The Complaint Registration Process involves only ONE
SIMPLE step bifurcated in two parts:
1. Enter your contact particulars
2. Details of your grievance/complaint
Procedure to register a grievance/complaint
Read the
instructions before filling up the form
Click on “Register your grievance”
Fill in
all the fields that are marked as required (*)
After filling the complete form click on “Submit”.
Kindly note that the form once submitted can’t be edited
On successful submission of the form a “Unique Grievance
ID” will be generated. Keep this “Unique Grievance ID”
with you as this will be required to track the progress
of your Grievance |
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How to
Track your Application status?
Log on to
https://www.nuepa.org and move to the link "Integrated
Grievance Registration and Monitoring System (iGRAMS)".
Click on the link "Track your Application",
which will take you to the page where you have to enter your
Unique Registration ID generated after successful submission
of the application.
After entering the information, click on the Submit button.
If the entered information is correct and matches with the
information stored in the database, the Application Status
will be displayed along with the Application Form.
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What if there is no response from NUEPA in iGRAMS?
If the
complaint is not attended to by NUEPA iGRAMS within 15
days of registering it, kindly send an email to
[email protected] with the subject having the
“Unique Grievance ID” generated from the iGRAMS for
escalating the complaint to higher authorities in NUEPA.
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Register
your grievance |
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Check your
application status |
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